4G 5G Tier2 Network Support Engineer

Full Time
West Nyack
Posted 8 months ago

We are looking for a 4G LTE / 5G NR Tier 2 Network Support EMS SME to join our Wireless Networks team.

Job Features

Job CategoryData Technology
JOB DESCRIPTION:We are looking for a 4G LTE / 5G NR Tier 2 Network Support EMS SME to join our Wireless Networks team. You will be a key contributor being technical interface, on-site to customer market teams. You will have your finger on the pulse of the customer’s regional network. You will be a subject matter expert in Element Management Server (EMS) and help to educate our customer’s in the region on the product. Additionally, you may assist the RET and eNB configurations, help to improve the network health, make product improvement recommendations and repair the network.
JOB RESPONSIBILITIES:Strong knowledge and experience with 4G / 5G RAN Element Management Systems Strong communication and presentation skills for execution of technical training of the EMS in a one on one or group setting Strong customer focus Knowledge of EMS protocols, purposes and use cases Experience with management server installations in customer central offices Working knowledge of 4G and/or 5G 3GPP technologies Must be able to drive for resolutions with other Engineering teams Provide 24/7 on-call support as needed for commercial Network outages and network performance issues within the region Experience working with development teams to communicate customer enhancement requirements Experience with wireless network architecture, protocols, RF optimization and standards Knowledge of wireless network deployments, installation and commissioning Be able to review various Engineering MOPs and identify missing steps or issues Assist in resolution of high severity issues to meet SLA requirements 24x7 Willing to travel to customer locations within your region often by automobile. Success Criteria: Ability to provide in person guidance and support to customers at their premise anywhere within the region Once trained, provide effective support of EMS questions from the customer with minimal support from others on the support team Assist the regional support teams located in Plano, TX. with high severity events, ticket resolution and focused customer engagement to resolve issues Other Skills: Develop Root Cause Analysis (RCA) on outages or market performance issues (e.g., throughput, accessibility, sustainability, handovers (Intra/X2/S1), capacity and coverage) Familiar with RLC/MAC layer, different types of control channel and traffic channels, network access procedures, power control, handover algorithms, QoS types, TDD/FDD modes, HARQ/ARQ concepts, etc.
JOB QUALIFICATIONS:Background / Experience Desired: Previous experience working with 4G / 5G wireless Network Management or Element Management Systems in an SME role Previous experience working in a wireless field engineer with a Tier1 carrier Previous experience in a support role with a leading network equipment manufacture Education, Work experience and necessary Skills & Attributes: BS EE or CS required (preferred MS ESS or CS) - with at least 5 years of telecom work experience Good knowledge of wireless network architecture concepts especially in RAN domain Good knowledge of UNIX/LINUX operating systems Strong customer support experience Good analytical skills to investigate and evaluate trending data for issue resolution Ability to develop scripts and tools to aide with the reports generation and analysis will be a plus Physical and Mental Demands: Must be able to work under pressure and willing to work on the ad-hoc schedule and/or on-call environment. Must haves: 1. 4G Wireless telecom experience 2. Strong communicator / analytical 3. Test or Network Support experience Preferred: 1. Strong understanding of 4G or 5G network architecture 2. Understands Call flows (4G network attach, Handover etc) 3. Linux Experience

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