Career Center Orientation
Career Center Orientation
To learn more about Rockland Works and register for services, attend one of our orientation sessions! At the orientation session you will learn about the Career Services available to you […]
Job Features
| Job Category | Available Jobs, Information Technology |
| Job Description: | Reports To: Director, Client Service Operations Proxios, since 1999, has sought to maximize the customer experience and solve technology challenges with innovation, passion, and creativity. Having grown into a full-service IT integration, cybersecurity, and managed services company, Proxios delivers end-to-end technology and support solutions from managing your existing on-premises servers, network equipment and endpoints to helping you migrate to a modern cloud computing architecture and product platform. Our team is driven to deliver people, processes, and technologies that allow our customers to focus on what really matters – growing their business and achieving their goals. In short, “we help people get the most from technology”. Proxios recruits and retains the best, most enthusiastic industry talent to create a progressive and collaborative culture. We hire individuals who share common goals, as well as a commitment to continue personal development. JOB OVERVIEW Proxios’s Client Service Engineer is an in-house IT professional, qualified to provide superior customer support to client needs and requests. This position requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support in order to best serve the client. The Client Service Engineer should have experience in a client server environment with basic conceptual network understanding. This role provides first call response and resolution to clients consistent with the customer’s SLA’s. Support on a variety of desktops, systems, applications, networks, and mobile devices is in-line with the demands of this role. RESPONSIBILITIES • Provide Level IlI technical support via phone and email to clients. • Handle first call resolution while building strong customer relationships. • Efficiently analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, Basic Knowledge of: • Mobile Devices and Mobile Device Management (Blackberry, Windows Mobile, Android and iOS) • Basic Configuration and Administration of HP, Dell, Cisco & Meraki Networking • VLAN’s, Routing and Wireless • VMware, Hyper-V, Microsoft Azure and Amazon Web Services • SAN’s and Shared Storage • SQL and Citrix experience a plus Additional Skills: • Must be able to work independently and in a team environment. • Self-motivated and accountable to own client issues to resolution. • Solid time management and organizational skills. • Excellent verbal and written communication and professional interaction with diverse clients and colleagues. Additional Skills: • Must be able to work independently and in a team environment. • Self-motivated and accountable to own client issues to resolution. • Solid time management and organizational skills. • Excellent verbal and written communication and professional interaction with diverse clients and colleagues. and network level – or engage further resources if needed. • Ensure that IT network is being maintained to satisfy client requirements including monitoring of system performance and identification of system enhancements. • Update security programs and administer password changes to prevent unauthorized access to privileged data and information. • Administer system back-up and restoration processes. • Manage user workstation/server accounts, permissions, messaging systems (email, instant message), anti-virus and anti-spam. • Document client issues and resolutions to maintain internal knowledge base. • Maintain an awareness of customer’s SLA and support efforts to stay within the boundaries of the SLA. • Participate in general meetings, company trainings, and orientation updates. • On-call rotation required. • Additional tasks assigned by Manager as needed. |
| Qualification: | Ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support in order to best serve the client. The Client Service Engineer should have experience in a client server environment with basic conceptual network understanding |
| Skills: | REQUIRED SKILLS Advanced knowledge of: • Windows Desktop Operating Systems thru Windows 10. • Windows Server Operating Systems thru 2016. • Configuration and Administration of Active Directory and Group Policy Objects. • Administration of Exchange Servers thru 2019. • Office 365 Administration. • Networking including TCP/IP, Switching and Wireless. • Physical & Virtual Server Infrastructure. |
| Salary: | $70-$75k Salary, Exempt |
| Anticipated Start Date: | 9/14/2022 |
| Certification: | None |
| Job Type: | Full-Time |
