IT Assistant

Full Time
Posted 6 months ago

Applegreen is a major petrol forecourt retailer with operations in the Republic of Ireland, the United Kingdom and the USA. Applegreen sites feature a distinctive retail offering across the forecourts we operate in. We aim to provide premium food and hot beverage offers at all of our sites.

Job Features

Job Categoryapplegreen, Virtual Winter Festival
IT Field and Help Desk Support Tech:This position will be located in the Paramus, NJ area and will be remote to start.
Primary Responsibilities:Provides onsite technical support for company owned convenience stores, food entities, and corporate office.
General Responsibilities:- Provide 1st level Help Desk user/software support by investigating user problems over the phone. - Communicate with 3rd party vendors to troubleshoot issues as well as scheduling for on site maintenance. - Travel to the stores to provide onsite technical support. - Provides technical support for the Point of Sale systems and peripherals. Ability to replace hardware elements of POS system scanners, printers, Pin Pads and complete registers. - Troubleshoots minor phone line connectivity issues. - Work with higher-level techs and/or 3rd party vendors to troubleshoot issues such as software, hardware, and Internet connectivity. - Install replace standard PC hardware and peripheral components such as monitors, keyboards, and printers. - Basic knowledge of Cat5 wiring and terminating a plus. - Ability to learn and configure in store software systems. - Instructs users in use of equipment and software. - Performs other job-related duties as assigned by lead IT dispatch tech. - Provide updates, status, and completion details via ticketing system and/or email.
Department Expectations:-Demonstrates flexible and efficient time management and ability to work independently and prioritize work. - Excellent organizational skills and initiative to improve processes. - Demonstrates patience with users and the ability to assist and train inexperienced users. - Communicates regularly with manager and others about issues. - Provides strong attention-to-detail regarding daily tasks, projects, and troubleshooting. - Maintain communication within the department ensuring that no duplicate work is being performed by other support staff. - Compliance to company standards, systems, procedures, and policies. - Earns the trust of others through open, honest communication and follow through. - Plans work and schedules activities so deadlines and objectives are met. - Respectfully interact with co-workers. - Acts as a role model within and outside of the department. - Demonstrates and models strong interpersonal skills to handle sensitive and confidential situations. - Maintains a positive and respective attitude. - Accountable to act with integrity, adhere to company expectations of performance and behavior, abide by work rules and demonstrate high standards of moral and ethical conduct at all times. - Leads by example in meeting company expectations of performance and behavior in the support center as established in the Employee Handbook. - Must be reliable and punctual in reporting to work as scheduled. - May not sign contracts on behalf of the company. - Maintains confidentiality of all company information, is forthcoming in reporting all policy and procedural violations and any wrongdoing to the director of human resources.
Education, Experience and Qualifications:Basic computer skills Experience in corporate IT department a plus
Knowledge, Skills and Abilities:- Advanced knowledge of Windows 7/10 Operating Systems required. - Advanced knowledge of Microsoft Office 365 Suite required. - Knowledge of local area networks (cabling, installation, design, troubleshooting, TCP/IP, router configuration, file sharing, etc.) is a plus.
Schedule:Monday to Friday regular business hours or as business necessitates in emergency situations and on-call hours on rotation.

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