Winter Recess – Rockland Works Closed
Rockland Works will be closed from 12/24/2021 - 01/02/2022.
Applegreen is a major petrol forecourt retailer with operations in the Republic of Ireland, the United Kingdom and the USA. Applegreen sites feature a distinctive retail offering across the forecourts we operate in. We aim to provide premium food and hot beverage offers at all of our sites.
|Job Category||applegreen, Virtual Winter Festival|
|IT Field and Help Desk Support Tech:||This position will be located in the Paramus, NJ area and will be remote to start.|
|Primary Responsibilities:||Provides onsite technical support for company owned convenience stores, food entities, and corporate office.|
|General Responsibilities:||- Provide 1st level Help Desk user/software support by investigating user problems over the phone. - Communicate with 3rd party vendors to troubleshoot issues as well as scheduling for on site maintenance. - Travel to the stores to provide onsite technical support. - Provides technical support for the Point of Sale systems and peripherals. Ability to replace hardware elements of POS system scanners, printers, Pin Pads and complete registers. - Troubleshoots minor phone line connectivity issues. - Work with higher-level techs and/or 3rd party vendors to troubleshoot issues such as software, hardware, and Internet connectivity. - Install replace standard PC hardware and peripheral components such as monitors, keyboards, and printers. - Basic knowledge of Cat5 wiring and terminating a plus. - Ability to learn and configure in store software systems. - Instructs users in use of equipment and software. - Performs other job-related duties as assigned by lead IT dispatch tech. - Provide updates, status, and completion details via ticketing system and/or email.|
|Department Expectations:||-Demonstrates flexible and efficient time management and ability to work independently and prioritize work. - Excellent organizational skills and initiative to improve processes. - Demonstrates patience with users and the ability to assist and train inexperienced users. - Communicates regularly with manager and others about issues. - Provides strong attention-to-detail regarding daily tasks, projects, and troubleshooting. - Maintain communication within the department ensuring that no duplicate work is being performed by other support staff. - Compliance to company standards, systems, procedures, and policies. - Earns the trust of others through open, honest communication and follow through. - Plans work and schedules activities so deadlines and objectives are met. - Respectfully interact with co-workers. - Acts as a role model within and outside of the department. - Demonstrates and models strong interpersonal skills to handle sensitive and confidential situations. - Maintains a positive and respective attitude. - Accountable to act with integrity, adhere to company expectations of performance and behavior, abide by work rules and demonstrate high standards of moral and ethical conduct at all times. - Leads by example in meeting company expectations of performance and behavior in the support center as established in the Employee Handbook. - Must be reliable and punctual in reporting to work as scheduled. - May not sign contracts on behalf of the company. - Maintains confidentiality of all company information, is forthcoming in reporting all policy and procedural violations and any wrongdoing to the director of human resources.|
|Education, Experience and Qualifications:||Basic computer skills Experience in corporate IT department a plus|
|Knowledge, Skills and Abilities:||- Advanced knowledge of Windows 7/10 Operating Systems required. - Advanced knowledge of Microsoft Office 365 Suite required. - Knowledge of local area networks (cabling, installation, design, troubleshooting, TCP/IP, router configuration, file sharing, etc.) is a plus.|
|Schedule:||Monday to Friday regular business hours or as business necessitates in emergency situations and on-call hours on rotation.|