Receptionist (Bilingual English/Spanish)


Company Name: Caribbean Food Delights, Inc.
City: Tappan
Type of Business: Advanced Manufacturing (i.e. Trades, Warehouse, Factory, Production Lines, etc.)
# of open positions: 1
Job is: Full Time
Salary Range: 16-20
Education: AAS

Job Description

Receptionist (Bilingual-Spanish)

Department: General Operations and HR

Reports to: Office Manager and HR Manager

FLSA Category: Non-exempt

Type of position: Full – time

POSITION SUMMARY:

Under the direct supervision of the CFD Management, this position provides sales and administrative support in the office/ HR department.

DUTIES AND RESPONSIBILITIES:

Office Responsibilities

Answer phones clearly and politely on first or second ring to ascertain reason for call and assist the caller. Page clearly and loudly, when necessary, check general mailbox daily to review and forward messages to appropriate employees.
Greet visitors and clients pleasantly and courteously, determine their needs and provide prompt, appropriate assistance.
Process all orders for local customers carefully. Follow through on order processing from receipt of order, shipping, billing to payment.
Handle all orders for RCB and CFD must be recorded on the appropriate order form and email immediately to RCB at Mt. Vernon.
Check for purchase orders from the Electronic Data Interchange (EDI) computer system as required; invoice customers accordingly using the EDI system.
Assist with the processing of on-line/internet sales, all telephone orders using order form to record information.
Assist keeping the supply room organized and neat at times.
Assist with the monitoring of bioterrorism and food security; maintain visitor’s log book (signing in/out, giving visitor badges). Observe surveillance and general security on a regular basis.
Maintain printers, fax, photocopying, and laminating machines, to ensure they have adequate supplies for proper functioning. Communicate any equipment problems to Office Management immediately, in order for service calls to be placed for equipment repair.
Ensure the front counter area is clean and neat and stocked with adequate supplies of company brochures, UPS, Federal Express and Airborne supplies. Arrange UPS, Federal Express pick-ups as necessary.
File all processed orders with bill of lading, invoices and original orders forms, in proper place.

HR Responsibilities

Handle employment application intake.
Assist with new employee orientations and follow-up processing of paperwork.
Prepare job postings and post accordingly.
Assist in the recruitment process; provide with supply information to job applicants, employees, department managers, public and private agencies as requested
Respond to employee inquiries, assist with filing HR department paperwork.
Perform other HR related duties for CFD and RCB as assigned.

CRITICAL POSITION BEHAVIORS:

Multitasking – handles conflicting priorities and meets deadlines; effectively respond to pressure or crisis situations.

Customer Service – approachable, friendly and courteous in responding to inquiries and requests.

Detail Oriented – thoroughly and accurately completes a task.

Interpersonal – interacts comfortably with individuals of varied background and organizations.

Communication – good verbal and written skills.

PHYSICAL REQUIREMENTS OF POSITION WITH OR WITHOUT REASONABLE ACCOMODATION:

Frequently walking, bending, reaching, lifting and carrying 5-10 pounds; frequent verbal communication. Frequent and repetitive keyboarding motion.

QUALIFICATIONS/EDUCATION, SKILLS AND KNOWLEDGE REQUIREMENTS:

Associates degree or equivalent

Minimum 2 years work related experience

Competent computer knowledge

Ethical practice; ability to maintain confidentiality

Good communication and customer service skills

Ability to operate standard office equipment.

Well organized; detail oriented and accurate.

Bilingual spoken/writing Spanish


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